have an issue?

If you have any questions about your inverse hair conditioning system, please get in touch with our inverse Care Team. They will be able to troubleshoot any issues you may be experiencing.

inverse Care Team
You can drop us a line at hello@inversehair.com and we’ll have you ice conditioning with ease in no time.

inverse warrants that this product will be free from any defects that are due to faulty materials or workmanship for a period of 12 months from the original date of consumer purchase (“Warranty Period”).

If the product should become defective within the Warranty Period, inverse will replace the product or defective part free of charge. To return the product or defective part, you must get in touch with the inverse Care Team and get a “Returns Approval code”.


This warranty does not cover products damaged by the following:

  1. Accident, misuse, abuse or alteration of the product;
  2. Storage or use of the product that does not comply with the instruction manual provided;
  3. Use with unauthorised accessories or products; or
  4. Any other conditions beyond our control.

inverse will not be responsible for any indirect or consequential loss, special damages, economic loss or loss of profit, whether arising in contract or tort, that may arise from your use of the product. All implied warranties, including but not limited to implied warranties of fitness and merchantability, are limited to within the Warranty Period.

Nothing in this product excludes or modifies the legal rights you may have under the Consumer Guarantees Act 1993 or otherwise which cannot be excluded or modified at law. All warranties, liabilities and obligations, except as expressly set out in this product warranty are excluded to the fullest extent permitted by law. For the avoidance of doubt, where you are in trade, we both agree that the products are supplied by us in trade and are acquired by you in trade, and we both agree to contract out of the provisions of the Consumer Guarantees Act 1993.


Please contact Customer Care within 30 days from receiving your product. 

  1. To be eligible to claim a refund, individuals must have purchased Inverse Hair from www.inversehair.com within the last 30 days.
  2. If you are not completely satisfied by the performance of inverse hair, simply email customer care at hello@inversehair.com with a photo of the item you are returning, to request a money-back refund.
  3. Once your request is receipted, we will prompt you to return the inverse hair kit (in its original packaging) via a trackable mail service within 60 days of date of purchase to the address provided by our customer care representative.
  4. Incomplete, indecipherable, or illegible claims will be deemed invalid.
  5. 5. Real postage costs for the sending and return of our Handset are the full responsibility of the Claimant and will not be refunded.
  6. Once returned, your inverse hair purchase price will be refunded within 30 days of the product being logged as returned by our distribution center.