Have an issue?

If you have any questions about your Inverse Hair conditioning System, please get in touch with our Inverse Care Team. They will be able to troubleshoot any issues you may be experiencing.

If your product has a defect due to faulty materials or workmanship call us on the number below. Do not send your product back, before contacting the Inverse Care Team, as you will need to be issued with a returns code.

Inverse Care Team
If you are located in New Zealand you can call us on 0800 53 73 73, Monday-Friday 9am-5pm. Alternatively you can drop us a line at hello@inversehair.com

Product Warranty & Returns Policy – Inverse Hair Conditioning System

Roholm Limited (“Roholm”) warrants that this product will be free from any defects that are due to faulty materials or workmanship for a period of 12 months from the original date of consumer purchase (“Warranty Period”).

If the product should become defective within the Warranty Period, Roholm will replace the product or defective part free of charge. To return the product or defective part, you must get in touch with the Roholm / Inverse Care Team and get a “Returns Approval code”.

Roholm does not give returns for change of mind.

Call Centre
NZ: 0800 53 73 73, Monday-Friday 9am-5pm or hello@inversehair.com
AUS: hello@inversehair.com
US: hello@inversehair.com

When returning your product, you must include:

  1. The filled out ‘Inverse Customer Returns’ sheet, as issued by the Roholm / Inverse Care Team;
  2. The defective product or part;
  3. Proof of purchase date.

If any of the details above are not provided we may not be able to provide you with a replacement.

This warranty does not cover products damaged by the following:

  1. Accident, misuse, abuse or alteration of the product;
  2. Storage or use of the product that does not comply with the instruction manual provided;
  3. Use with unauthorised accessories or products; or
  4. Any other conditions beyond our control.

Roholm will not be responsible for any indirect or consequential loss, special damages, economic loss or loss of profit, whether arising in contract or tort, that may arise from your use of the product. All implied warranties, including but not limited to implied warranties of fitness and merchantability, are limited to within the Warranty Period.

Nothing in this product excludes or modifies the legal rights you may have under the Consumer Guarantees Act 1993 or otherwise which cannot be excluded or modified at law. All warranties, liabilities and obligations, except as expressly set out in this product warranty are excluded to the fullest extent permitted by law. For the avoidance of doubt, where you are in trade, we both agree that the products are supplied by us in trade and are acquired by you in trade, and we both agree to contract out of the provisions of the Consumer Guarantees Act 1993